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Refund Policy

Last Updated: October 19, 2026

At TouchBase Data, we strive to provide fast and reliable data bundle delivery. Because our products are digital and delivered instantly, we have a strict refund policy. Please read this policy carefully before placing an order.

🚫 Important: Due to the digital nature of our service and the instant delivery of data bundles, all sales are generally final and non-refundable. Please double-check your order details before completing payment.

1. General Policy

TouchBase Data operates as a reseller of mobile data bundles. Once an order is placed and payment is confirmed, the data bundle is typically delivered within seconds. Because the product is consumed immediately upon delivery, we cannot offer refunds or exchanges for:

Change of mind after purchase
Accidental purchases
Orders placed for the wrong network
Orders placed for the wrong phone number
Orders that have already been successfully delivered

2. When Refunds MAY Be Considered

While our general policy is no refunds, we understand that technical issues can occur. We may consider a refund at our sole discretion in the following limited circumstances:

REFUND MAY APPLY Eligible for review:

Non-delivery due to platform error: Your payment was successful, but the data bundle was never delivered to the correct number within 24 hours, and the failure was not caused by incorrect number entry or airtime debt on the recipient's line.
Duplicate charge: You were charged multiple times for a single order due to a technical error on our platform.
Incorrect bundle delivered: You received a different data bundle than the one you paid for (e.g., wrong size or wrong network).

NO REFUND Not eligible for refund:

Wrong phone number: You entered an incorrect recipient number. Orders sent to wrong numbers are not refunded.
Airtime debt: The recipient's phone number had outstanding airtime debt, preventing delivery. You must pay any owed airtime before placing an order.
Network issues: The mobile network operator experienced downtime or technical issues that prevented delivery, and the bundle was not delivered. We are not liable for network operator failures.
Recipient claims non-receipt: The network confirms delivery, but the recipient claims they did not receive it.
Change of mind: You decided you no longer want the data bundle after purchase.
Incomplete or incorrect order details: You provided wrong information that led to failed delivery.

3. How to Request a Refund

If you believe you are eligible for a refund based on the criteria above, please follow these steps:

Step 1: Gather Your Information

Have the following details ready:

Transaction ID or reference number
Date and time of purchase
Recipient phone number
Data bundle purchased (network and size)
Amount paid
Description of the issue

Step 2: Contact Support

Reach out to our support team through the contact channels provided on our website. Please include all the information from Step 1 in your message. You must submit your refund request within 48 hours of the original transaction.

Step 3: Investigation

Our team will investigate your claim by checking transaction logs, delivery confirmations from the network, and any other relevant data. This process may take up to 3 business days.

Step 4: Decision & Processing

If your refund is approved, we will process it within 7 business days. Refunds are typically issued to the original payment method used for the purchase. Please note that mobile money providers may have their own processing times.

                📌 Note: Submitting a refund request does not guarantee a refund. All refund decisions are made at the sole discretion of TouchBase Data management. Our decision is final.
            

4. Chargebacks

If you initiate a chargeback or payment dispute with your payment provider without first contacting us, we reserve the right to suspend or terminate your access to the Service. We also reserve the right to dispute any chargeback with the relevant payment provider.

5. Exceptions

Nothing in this Refund Policy is intended to limit any rights you may have under the laws of the Republic of Ghana that cannot be waived or excluded. If any provision of this policy is found to be unenforceable, the remaining provisions shall continue in full force and effect.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after any such changes constitutes your acceptance of the new policy.

7. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact our support team through the contact information provided on our website.

                ⚠️ Final Reminder: Always double-check the recipient's phone number and network before placing your order. Ensure that the recipient's phone number has no outstanding airtime debt. These two factors are the most common causes of failed deliveries, and refunds are not available for these situations.
            